Frequently Asked Questions

No, you do not need to register at Motorsportwatches.com. Users can check out as a ‘Guest’ but you will need to provide valid shipping and billing addresses (if different).

We recommend that you do register as it makes it easier next time you purchase as you do not have to re-enter your information. It makes it easy to view your order history and better follow the progress of your order. You will also be eligible to receive updated information, news and offers.

We want our watches to be accessible to the entire world and take pride in connecting with our fans. That's why we primarily sell our gorgeous timepieces on our website and currently do not offer any retailers.

Yes, every product we represent on our site is an official licensed product.

The difference between automatic and quartz is the battery.  

• • Quartz is a battery powered movement that uses an electrical charge to power the watch. It is more accurate and more popular than mechanical movements.

• • Mechanical movements are powered by a tightly wound hairspring that tightens when wound and slowly releases over time, causing the watch parts to rotate and power the watch.

Quartz and mechanical are two of the most popular types of watch movements.

We primarily sell our unique timepieces at our website. We value our connection with every watch F1 fan. We have a robust customer service team 24/7, 365 days a year to serve you! We don’t use bots, it’s actual team members willing to offer you quality service. 

We accept all major credit cards and different payment option on our website. Please see list below.

• • Master Card

• • Visa
  • American Express
  • PayPal
  • Google checkout
  • Apple Pay

 
We designed a hassle-free checkout process that is intuitive to avoid any confusion.

To check your order status please email us at support@motorsportwatches.com

Please contact us within an hour of placing your order should wish to make a change. This can be done via: support@motorsportwatches.com or contact us over the phone.

Please click here to view our full Returns Policy

We are well known for have last minute offers. Usually, we pushed those promotions on our social media. At this right moment we don’t have active coupon codes.

To get access to future coupon codes and Giorgio Piola rewards sign up to our Newsletter.

Of course we do! Please bear in mind that when shipping internationally, duties and taxes expenses are borne by the customer.

For US/Americas orders we use both Fedex and UPS Ground and Express, with several delivery options. For the UK/Europe, and the Eastern Hemisphere we use DHL Express.

We will approve your order and send you tracking information via email to the email address you used to place your order. Please note: Tracking may take 24 to 48 hours to update. We appreciate your patience.

If your package has not arrived within the expected delivery time frame (per the shipping option selected upon placing your order), please contact us and we will immediately assist you!

• • To contact us, please click here.

Yes! We accept returns or exchanges within 90 days of delivery.

Not sure if you should place the order? No worries! As long as your watch is in exactly the same condition in which you received it, we'll exchange it or fully refund you, no questions asked. If you'd like to return your watch and you're in the US, we'll send you a free shipping label.

For more information on our return policy, please click here. 

If you purchased your timepiece through the official Giorgio Piola Store, you will automatically activate your one year warranty.

Our promise to you is to deliver a quality timepiece created in the tradition of Swiss watchmaking and craftsmanship. Our Quality Assurance team ensures that every component of every timepiece undergoes rigorous testing for all the criteria we've established. Our watches are covered by a one year warranty from the date of original purchase against ALL manufacturer's defects.

What's covered? 

• • • Stem and crown repair
    • Case and bezel repair

• • • Damaged crystal
    • Scratched, ripped and gouged watch straps (leather, rubber, metal)
    • Water damage (water-resistant products)
    • Damaged watch-band clasps and links
    • Cosmetic scratches and dents on silver stainless steel watch bands

• • • One strap replacement.
    • Coverage begins Day 1 of delivery

• • • Full repair or replacement
    • 24/7 Customer Support

Completely. We take security very seriously and it is one of our absolute top priorities here at GiorgioPiola. All of your data is SSL encrypted. We do not store or save any of your credit card information on our servers.

You can learn more about how to operate your watch by reading the booklet that comes with all our watches.

To maximize your battery life you should not leave the chrono function permanently on. Click the rest to turn it off. Leaving a mechanical chrono running will use up the battery

Keep your Giorgio Piola clean following these simple rules:

• • • Use mild cleaning agents, soft brushes, microfiber or cotton cloths, and no running water.
    • Special note for saltwater divers - clean off saltwater as soon as possible to limit corrosion potential.

It is good practice to keep your Motorsport watches away from strong magnetic sources. While ill-effects aren't a certainty, it is a good idea to avoid such exposure.  

Your Motorsport timepiece is rugged, not indestructible. Hard impacts, contact with abrasive materials, exposure to solvents, and so forth can damage your watch's case finish, sapphire crystal, strap/bracelet, and movement.